keeling & Walker - Quality Assurance

Quality Assurance

As a global tin oxide supplier, our story is one of continuing success. Our expertise and commitment to quality and customer service is renowned worldwide. All Keeling & Walker grades are subject to rigorous quality assurance procedures to ensure that every delivery is consistent and reliable in performance.

All our products have been manufactured to the ISO 9000-2000 quality assurance standard since 1989 and recently to ISO 14001.

Our ISO9000-2000 certificate may be viewed by clicking here

Our ISO14001 certificate may be viewed by clicking here

Our quality policy statement may be viewed by clicking here

Customer Satisfaction Questionnaire

Your input is vital to help us to continue to provide the best possible service for our customers. Please take a few minutes to complete the following short questionnaire.

Please select one entry for each of the following to indicate how satisfied you are with Keeling & Walker's performance in that particular area.

1 = very dissatisfied; 2 = dissatisfied; 3 = neutral / not sure;
4 = satisfied; 5 = very satisfied

Please be assured all information provided will be treated in the
strictest confidence.

		1	2	3	4	5	No Experience
1	Response time to order enquiries
2	Length of lead times given for supply of material
3	Provision and clarity of information given regarding lead times and delivery dates
4	Clarity and accuracy of sales contracts
5	Adherence to delivery dates
6	Standards of packaging and labelling of product
7	Fulfilment of order requirements
8	Clarity and accuracy of invoicing
9	Provision and availability of supporting documentation, such as certificates of conformity or analysis, product data sheets and material safety data sheets
10	Clarity and accuracy of supporting documentation such as certificates of conformity or analysis
11	Technical and quality assurance support

If you have any additional comments or questions please enter them in the box below:

Company Name
Position
Name

Thank you for taking the time to complete this form.

Tin Oxide for ceramic pigments and glazes, The Thermox Range of tin oxide materials, StanoStat electrically conductive materials, The CP Range – Antimony tin oxide, The CPM Range – Antimony tin oxide, The FTO Range – fluorine tin oxide, The CS Range of tin oxide electrical contact materials, Hydrated tin oxide, Metastannic Acid, Alphastannic Acid, Nano-particulate materials, Tin Oxide Nano-Particulate Powders, Tin Oxide Nano-Particulate Dispersions, High surface area tin oxide, High purity (99.99%) tin oxide, High purity (99.999%) tin oxide, Other tin oxide based materials